Orders are shipped Monday through Friday. Free shipping on orders over CHF 100.
Privacy policy
Use of collected personal data
When you browse our store, we automatically receive your computer's Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.
When placing orders, personal data such as your name, address, and email address are collected and processed electronically.
We ensure that your data is processed in accordance with current legislation. The data recorded is used in particular for the registration and processing of orders, the administration of personal customer accounts, and the compilation of statistics. The purpose of data processing is to improve and monitor the quality of services and to transmit information.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Consent
When you enter your personal information to confirm an order, check your credit card, or request information, you authorize and give your consent for us to, among other things:
- obtain or forward your stored data to third parties to the extent that this is essential for the performance of a specific service (e.g., administration and management of personal accounts, payment monitoring, payment for goods to a supplier, use of a financial intermediary, etc.);
- disclose to a third party all data necessary for the collection of debt(s).
Your explicit consent is requested when your personal data is used for marketing purposes (e.g., newsletters), and you are given the option to refuse.
Your rights regarding your data
If you have placed an order or written to us via an online form, you can request to receive a file containing all the personal data we hold about you, including the data you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.
All users can modify or delete their personal information at any time by writing to us at hello@kulo.ch. Site administrators can also view and modify this information.
Transfer of your data to third parties
We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions of Sale.
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. We therefore recommend that you read their privacy policies carefully to understand how they will handle your personal information.
Link
You may leave our website by clicking on certain links or being redirected to a third-party application (e.g., PayPal payment). At this point, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale of our website.
We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.
Safety
To protect your personal data, we follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. We follow all PCI-DSS requirements and comply with the European PSD2 directive and strong customer authentication.
Age of consent
By using this site, you declare that you are at least of legal age in your place of residence, and that you have given us your consent to allow any minor in your care to use this website.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to the content of this policy, we will notify you here or by email (if you are subscribed to the newsletter) that it has been updated.
Contact information
If you wish to: access, correct, amend, or delete any personal information we have about you, file a complaint, or simply want more information, please contact us by email at hello@kulo.ch.